Exchange and Store Credit Policy
Exchange & Store Credit Policy
WE DO NOT OFFER REFUNDS
Rosy's Shapers does not offer refunds once an order has been shipped, delivered, picked up, or purchased in-store.
Eligible items may only be exchanged or receive store credit within 15 days of delivery, pickup, or purchase, provided they meet all eligibility and condition requirements outlined in this policy.
Orders may only be canceled for a full refund before they have been shipped or prepared for pickup.
By completing your purchase, you acknowledge and agree to this policy.
Exchange & Store Credit Requests
All exchange or store credit requests must be initiated within 15 days of delivery, pickup, or purchase.
Requests may be initiated through one of the following methods:
• In person at any Rosy's Shapers retail location
• Email to our customer service team
• Website contact form
• Website chat
Customers mailing merchandise back must first receive authorization and instructions from Rosy's Shapers before sending any items back.
Items mailed without prior authorization may not be accepted.
Online Orders
Eligible online orders may qualify for a one-time exchange or store credit within 15 days of delivery.
Customers are responsible for shipping costs associated with exchanges unless otherwise specified.
In-Store Purchases
In-store purchases are eligible for exchange or store credit only within 15 days of purchase.
Store credit will be issued in the form of a Rosy's Shapers gift card, which does not expire and cannot be redeemed for cash.
Condition Requirements
To qualify for an exchange or store credit, items must:
• Be unworn
• Be unwashed
• Be in original condition
• Have all tags and liners attached
• Show no signs of wear, odor, stretching, stains, makeup, damage, or alterations
We recommend trying garments on over clean undergarments.
All items are inspected upon receipt. Items that do not meet these requirements will not be approved and may be returned to the customer at their expense.
Final Sale Items
The following items are Final Sale and are not eligible for refunds, exchanges, store credit, or cancellations once purchased:
• Seamless shapers
• Bodysuits
• Thongs
• Underwear
• Intimate garments
• Products marked as Final Sale
• Items missing original packaging or set components
Due to the nature of these garments and fabrics, including seamless compression garments, these products absorb moisture immediately upon contact with the body and cannot be restocked or resold once purchased.
Shipping Responsibility
Rosy's Shapers is not responsible for:
• Delays caused by shipping carriers
• Incorrect addresses provided by the customer
• Lost or stolen packages marked as delivered
• International customs fees, duties, or delays
Additional shipping fees may apply if a package is returned due to an incorrect address or failure to receive the package.
Merchant Discretion
Rosy's Shapers reserves the right to deny any exchange or store credit request that does not comply with this policy.
We also reserve the right to refuse service in cases of repeated policy abuse, excessive exchanges, or suspected fraud.
Contact Information
Rosy's Shapers
1-800-807-9194
This policy applies to all purchases made online, in-store, through social media, live sales, and any other Rosy's Shapers sales channels.