• If the delivered product is not the product that you ordered.
• If the problem you’re facing is due to an error in the product’s manufacturing.
• If the size, color or model, of the delivered product, are different from what was ordered.
• For an exchange, both the packaging and the product must be in perfect condition.
• If the exchange is requested within the 15 day period following the purchase of the product, following all the indications of the Return & Exchange Policy.

• If the product label has been removed.
• If the product shows signs of being used.
• If the product is damaged as a result of trying out the garment (piercing the fabric with fingernails, rings or other similar objects).
• If the interior of the garment shows signs of being worn without undergarment (stains). For hygienic reasons, we cannot accept returns or exchanges.
• If you no longer have the original packaging or if the packaging is damaged.
• If the product includes two or more pieces and any of

• The costs of shipping products, which are not accepted for exchange by the company, will be covered by the client. This point of coverage applies only to retail purchases.
• For hygiene and health reasons Magic Siluette products do not qualify for exchange or return

Who Is Responsible For Covering

The Shipping Costs Of The Exchange?

• The shipping costs of the exchange will be covered by client.

• The company is not responsible for errors made by the client when providing shipping information. For international shipping, the client will have to cover extra fees.
• The company is not responsible for delays in delivery time or extra fees that other countries might apply.
• The cost of shipping changes depending on the weight and volume of the package, and the destination where the package is being shipped to.
• Exchanges are covered but returns will be deducted the return label fee.

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• The dispatch of the order will be done on the same day that the exchange is approved.
• The company has delivery time estimates for each state. These time periods range between 2 and 5 working days, depending on the state where the package has to be delivered.
• For special deliveries, when the client wishes faster delivery, the extra charges will be covered by the client.
• All orders will be paid using debit or credit card, or in cash when the order is delivered by COD (Cash On Delivery).

• You will always be notified of the reason why your order has not been shipped, by e-mail or telephone!
• If your credit card was not approved.
• If the product is not available.
• If the address provided by the client doesn't exist or

• If the client asks for products regularly, in order to

• We reserve this right, to not fulfill exchanges, in case of exchanges and returns that don’t meet the conditions of this Return & Exchange Policy.